We strive to have the most reliable service in the VPS industry. However, should downtime occur, our SLA is this:

• If the outage is less than 1 hour, no service credit is given;
• If the outage is over 1 hour, a day's service credit is given;
• If the outage is over 1 day, the service credit doubles per day of downtime.

So in a nutshell, if you are down for 2 days, you will have 4 days of service credit.

We feel that this is the best SLA policy in the industry.

Maybe. It depends on what mood we're in at the moment. You can contact sales and ask for one, and you might get one depending on what your needs are.

Anything that runs on Xen 4.0.

Most likely yes. A few things are not allowed, read our Acceptable Use Policy. In short: as long as it's legal, it's probably allowed.

RapidXen uses quality servers from Supermicro (storage backend), SGI and Dell (compute nodes).

Yes. Just open a trouble ticket and a helpful engineer will guide you through the upgrade process.

Backups are your responsibility, unless you have a management subscription.

You may reimage your VPS with any Linux distribution of your choosing through our industry-leading control panel.

Yes. We offer DirectAdmin for $7/month.

Cancelling your account is quite simple. Since you pay in advance for service, simply do not pay the renewal invoice and your account will be automatically closed and deleted within 72 hours.

Yes. All VPS servers include a static IPv4 IP. If you need additional IPv4 IPs, open a support ticket and explain why they are needed. Additional IPv4 IPs are $1/month.

We use PayPal and Google Checkout for electronic payment processing. Through these services you may pay with a VISA, MasterCard, American Express or Discover credit card as well as through your bank account. Additionally, other forms of payment may be arranged through a trouble ticket.

Yes.

Anything you can do with a dedicated server. See Why RapidXen? for a more detailed explanation.

On average, 20 VPSes are on a host. This is much better than most VPS providers which load up to 100 VPS on a machine.

Some of the images we use do not presently include modules for our typical kernel. This is a bug. But, the modules can be downloaded here for 32-bit and 64-bit kernels. You can use uname -a to find out what type of kernel you are using.